To be able the receive the discount wholesale prices, your first order with us must be at least $150. Every re-order after that must be minimum $100. Please note that on the website all orders must meet the $150.00 to be processed completely through.
How long does it take to process my order?
Orders placed online that are received by 12 p.m. Pacific Time will ship the same day. Mailed-in or faxed orders are generally processed and shipped within one business day. However, during our peak season (October – December), orders can take up to business 2 days to process BEFORE they are shipped. We understand that your business is "our business" and we will process orders as quickly and efficiently as possible
What shipping options do you offer?
All orders are generally shipped United Parcel Service (UPS). However, if you do have an account with UPS or FedEx we can use your shipping account. Please let us know at the time you place the order. At our discretion, we DO NOT ship to P.O. Boxes.
How is shipping calculated?
Regular shipping and Handling (S&H) for West Coast customers is a minimum on $9.00 or 9% of the order subtotal, whichever is greater. The S&H rate for customers on the East Coast is a minimum $9.00 or 10% of subtotal on all items (excluding Relief Art, which has a separate shipping cost of $25.00 each piece).
*Expedited shipping (3DAY GROUND, 2ND DAY AIR, and NEXT DAY AIR) is also available for an additional fee.
What if I don't feel comfortable faxing my credit card number?
If you do not want to fax your credit card number to us, you may write in the credit card box "Call for credit card number" and we will contact you for your credit card number. Please make sure that you also include a valid daytime phone number where we can reach you.
What forms of payment do you accept?
We accept Visa, MasterCard, and American Express, Discover Card as well as cashier’s checks, money orders and business checks. We DO NOT accept personal checks in any circumstances. If you wish to apply for terms, we will be happy to send a credit application after you have placed your first order (pre-paid). Once approved you will be notified by our Accounting Office. We DO NOT offer COD.
What do I do if items are damaged or missing from my order?
We make every effort to ensure your order is complete and packed well. Our AccuCheck system has significantly reduced incidents of missing or mis picked items. However, if do find that are items are damaged or missing from your order, you must report those within 5 business days of receiving your order, and we will issue a credit to your account. Any damaged or missing items reported after 5 days may not be honored. Please check your entire order before filling a damaged or missing item claim, because only 1 claim will be accepted per sales order (SO). No Exceptions.
Wholesale vs Fundraising?
Fundraisers receive 40% in profit from their sales, whereas wholesale customers get 50%. However, while many items can be purchased by both wholesalers and fundraisers there are many items available only to our wholesale customers.
Can I ship to a different address?
Yes. Please indicate the address you wish the items to go to on the order form. We DO NOT, however, have a drop ship program at this time.